Refund Policy

RETURNS

We accept returns or refunds within 7 days of the delivery date for most items. However, we are unable to accept returns or refunds for "Custom Jerseys" as these are made to order. The reason for requesting a return has to be reasonable. Simply saying “I don’t want the items anymore” is not a reasonable return reason. We have the right to decide if your return request reason is reasonable or not.

If you need to initiate a return or refund, please contact us through email.

Please note that you will be responsible for paying for your own shipping costs when returning an item, unless you received the wrong order or a defective order. In that case, the return shipping will be free.

Do not send your purchase back to the manufacturer. 

If your package never arrives and you did not receive a refund, it is likely because you entered your shipping location incorrectly. Shipping labels are copied directly from the information you provide, so if the location is incorrect, your package may not be delivered. Please double-check your shipping information to avoid this issue. If you believe your package was not delivered due to a mistake on our part, please contact us and we will do our best to assist you.

Once you place an order, it is automatically processed within one hour. Please be sure that your order is correct and that you want it before submitting it. "Custom Jerseys" cannot be canceled, returned, or refunded, as they are made to order and are considered final sale.

If your return is approved, your refund will be processed and a credit will be applied to your credit card or original method of payment within a certain number of business days. If you have not received your refund yet, please check with your bank and credit card company, as there may be processing delays. If you are still having trouble, please contact us at primerepsinternational@gmail.com.

SHIPPING

If you need to exchange an item, please contact us at primerepsinternational@gmail.com. Shipping costs are non-refundable, and the cost of return shipping will be deducted from your refund. The time it takes for your exchanged product to reach you may vary depending on your location.