FAQ's

Here are a few most common questions asked. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at support@shopprimereps.com or send us a DM on INSTAGRAM.

A. Please visit "LEGITIMACY PROOF".

A. All our products are replicas, not licensed authentic products.

A. Please visit "PAYING FOR YOUR ORDER".

A. Please visit "RETURNS".

A. Yes, the shoes are sized accurately. However, for basketball shoes, some individuals prefer to go up by half a size due to their athletic usage.

A. All of our sneakers are in men's sizes.

Q. I placed an order but haven't received a tracking code yet. When will I receive it?

A. You won't receive a tracking code immediately after you've ordered. Since we have a very high volume of orders every day, it takes approximately 2-7 business days to process your order. You will receive your tracking code after the processing phase.

A. The answer is YES, we ship worldwide FREE OF CHARGE! We also offer paid faster shipping options. Go to SHIPPING for additional information.

Q. Do you offer delivery guarantees? If my order does not arrive, what should I do?
A. Yes. If 60 days have passed without updates from the tracking, please contact us at primerepsinternational@gmail.com. An original order replacement will be sent out or you will be refunded.

Q. What is the expected delivery time?
A. Visit "SHIPPING".

Q. When will I receive a tracking number?
A. You can expect it to take between 2 and 7 business days.

Q. I have a tracking number that is stuck and is not updating. Why is that? 
A. The majority of the tracking numbers we provide do not display the international shipping stage of the delivery process. The tracking number will start updating itself once the package reaches the country of destination. Everyone experiences this, so don't worry! Your order will be delivered within the shipping time frame you selected. Please go to "SHIPPING".

Q. When I place my order, will I receive a confirmation number? 

A. Each customer receives an order number approximately 2-7 business days after placing their order. Check your spam folder and promotions tab if you still cannot find it.

Q. If I have a problem with my order, who do I need to contact?

A. If you have any questions, please send them via email support@shopprimereps.com or send us a DM on INSTAGRAM.

Q. How secure is this site's Checkout?
A. We guarantee the safety and security of all purchases.

Q. Do you sell my data if I enter my e-mail address?

A. Information about our customers is not sold to third parties. Emails are solely used for follow-up and to send newsletters of our promotions.

Q. Can I (the customer) expect to pay customs?

A. You won't be charged duties. By declaring the value at a low price, we can help you avoid paying extra taxes.